Annual Package: 200,000- 225,000
Minimum Experience : 1 Years
Location: Kochi
Language : English, Hindi, Malayalam
Accommodation : Available
We are currently seeking a skilled and customer-oriented individual to join our team as a Customer Support Agent for our online store. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service.
Fluency in English, Hindi, and Malayalam is essential for effective communication with our diverse customer base. Your ability to speak and write in these languages will ensure seamless interactions and understanding between our customers and our team.
As a Customer Support Agent, you should have strong interpersonal skills, patience, and the ability to handle customer concerns with empathy and professionalism. Additionally, being adaptable to a shift duty schedule is required to accommodate our customers' needs and provide round-the-clock assistance.
Your responsibilities will include responding to customer inquiries via various channels, such as phone, email, and chat, as well as providing product information, troubleshooting technical issues, and processing orders or returns. Your role is crucial in ensuring a positive customer experience and maintaining customer satisfaction.
If you are a dedicated and customer-focused individual with excellent language skills and flexibility in working different shifts, we would love to hear from you. Join our team and contribute to creating a seamless and delightful shopping experience for our valued customers.